We have enhanced the way you log-in to online banking

On June 20, 2021 we introduced 2-Step Verification, a new layer of security to the way you log-in to online banking. Effective September 20th, 2021 2-Step Verification enrollment is required to access online banking.

What is 2-Step Verification?

• 2- Step Verification is a new industry-wide standard that ensures safe and secure logins to Online Banking.
• It is an extra layer of protection to ensure you’re the only person who can access your online banking or mobile app.
• It prevents fraudsters from being able to access your account in the event of your login credentials being compromised (lost or stolen).
• When you access online banking with 2-Step Verification you’ll need to provide two things 1. Something you know, “your password” and 2. Something only you have, “a one-time verification code” sent to you by SMS text message or email to the registered mobile phone number or email address associated with your online banking account.

How do I set up 2-Step Verification?

1. Log-in to your online banking account
2. Complete the Enable 2-Step Verification enrollment screen
3. Enter your preferred email address or mobile phone number to receive your verification code
4. Enter the verification code sent to you by SMS text message or email (this code will expire after 10 minutes)
   
   At any point after your initial enrollment, you can edit you mobile phone number or email address used to receive the 2-Step Verification code.

How does 2-Step Verification work?

• When you log in to your Online Banking, a verification code will be sent to your preferred method of mobile phone or email. Once you receive this code it must be entered to access your account.
• This code expires after 10 minutes. If not used within that time, another code will need be sent.

Will I be asked to input a verification code every time I sign into online banking?

• You will only be asked to enter a verification code when added confirmation of your identity is needed, such as when you attempt to log into online banking from an unfamiliar device or are trying to access your banking in a new location.

• We have found that in the beginning, the verification code maybe triggered more frequently until your login patterns including your device safety or location is established.

Once I sign up for 2-Step Verification, can I go back to the old way of accessing my account?

• 2-Step Verification also known as Multi Factor Authentication is a new industry security standard which is being adopted by most financial institutions. This technology is there to increase the security of your account. Accessing your account the old way is no longer an option.

I don’t have a mobile phone. Can I use my landline and receive a text-to-voice?

• While you’re not able to register for 2-Step Verification using a landline, you can sign-up using an email address instead. If you don’t have an email address, there are lots of great email providers that offer free service to choose from.

I haven’t received a verification code. What should I do?

• First, if you’ve registered for 2-Step Verification using an email address, make sure to check your spam folder. If you haven’t received a code after 10 minutes, you can click on the “Didn’t receive a code” link in the Enter Your Verification Code screen to have a new code sent.

• If you’re just signing up for 2-Step Verification and haven’t received a code, you may also want to confirm that you have input your mobile phone number or email address correctly. If you find an error, you will have the option to back up a step and correct your information. 

I share an online banking login with my joint account holder. How does 2-Step Verification work for me?

• To help keep your information secure, we would recommend that you and your joint account holder use individual logins to access Online Banking. If you or your joint account holder needs to set up your own login, please contact your branch.

Does 2-Step Verification collect or keep any of my personal information?

• 2-Step Verification does not collect or store any personally identifying information.